Unified Data Platform
Connect your tools once. AI synthesizes data from every source to give agents the full picture.
Checkout keeps failing. Help?
Hi John! Your Visa 4242 expired. Update at Settings → Billing.
John Davis
john@acme.com
Plan
Pro ($49/mo)
Since
Jan 2024
Scroll to see how data flows into the unified CRM
Built-in RAG System
Feed your help articles, macros, FAQs, product docs, and website content into our AI. It learns your business and generates accurate, on-brand responses automatically. Included free — competitors charge $100+/month.
Customer: How do I return my electric scooter?
AI Suggested Reply:
Hi! We offer a 30-day return policy for all scooters. To start your return, please visit our Returns Portal at returns.example.com or reply with your order number and I'll process it for you. The scooter must be in original condition with all accessories included.
Sources: Return Policy, Shipping FAQ, Product Care Guide
Powered by Claude & GPT-4
Not just a chatbot add-on. Our AI is deeply integrated into every workflow.
AI generates contextual responses using your knowledge base
Predict ticket urgency with 95% accuracy
2-3 sentence summaries of any conversation
Detect frustrated customers automatically
Match tickets to best-fit team members
AI suggests relevant tags and categories
Find related past tickets with vector search
One-click comprehensive ticket analysis
Unified Inbox
Voice, SMS, and email — all in one unified inbox. Powered by enterprise-grade infrastructure.
Powered by Twilio
Inbound and outbound calling with automatic transcription. Every call becomes a searchable ticket.
Powered by Twilio
Two-way SMS conversations that sync to your unified inbox. Meet customers where they are.
Native integration
Connect any email address. Full threading, rich text, and inline images — just like Gmail.
No matter how a customer reaches out — call, text, or email — their entire conversation history lives in one place. AI has full context across all channels.
A complete customer support platform with modern tech and AI built in.
See who's viewing tickets with live presence indicators. No more stepping on toes.
Event-based, time-based, and webhook triggers. Automate anything with visual builder.
Self-service help center with full-text search and article versioning.
Email, SMS, web widget, webhooks, Slack. All in one unified inbox.
Cmd+K command palette. 8+ shortcuts. Built for power users.
Row-level security, audit logs, SOC 2 ready. Your data stays yours.
Real-time dashboards, custom reports, SLA tracking built-in.
Built on Next.js 15 and tRPC. Optimistic updates. Feels instant.
Set response time goals by priority. Track breaches automatically.
No hidden fees. No per-ticket charges. Scales with your team.
Perfect for solo founders
For growing teams
All plans include: Real-time collaboration • Rich text editor • File attachments • Event sourcing • Rate limiting
Annual billing available (save 20%) • 14-day free trial on all paid plans • Cancel anytime
Better features, better price, modern technology.
| Feature | Relay | HubSpot | Pipedrive | Salesforce |
|---|---|---|---|---|
| Starting Price/User | $19/mo | $15/mo | $14.90/mo | $25/mo |
| AI Knowledge Base (RAG) | $100+/mo | $150+/mo | ||
| AI Features Included | 8 features | Paid add-on | Paid add-on | |
| Real-Time Collaboration | Limited | Paid add-on | ||
| Setup Time | 2 minutes | 2-3 days | 2-3 days | Weeks |
| Unlimited Tickets | ||||
| Modern Tech Stack | ||||
| Keyboard Shortcuts | 8+ | Limited | Limited | Few |
| Free Tier | 2 users | Limited | ||
| Year 1 Cost (10 users) | $2,280 | $16,000+ | $4,000+ | $37,000+ |
Trusted by support teams who value speed, intelligence, and simplicity
“The AI features save us 10+ hours per week. Smart replies are scary accurate.”
“Finally, a CRM that doesn't feel like it's from 2010. Real-time collab is game-changing.”
“We switched from Zendesk and cut our costs by 75%. Same features, better UX.”