AI-Native Customer Support Platform
Relay understands every message the moment it arrives, resolves routine tickets end-to-end with opt-in AI Autopilot, and hands your team the rest with the answer already drafted — grounded in your knowledge base and live order data.
Free for up to 2 users. No credit card required.
Unified Data Platform
Connect your tools once. AI synthesizes data from every source to give agents the full picture.
Checkout keeps failing. Help?
Hi John! Your Visa 4242 expired. Update at Settings → Billing.
John Davis
john@acme.com
Plan
Team ($49/mo)
Since
Jan 2024
Scroll to see how data flows into the unified CRM
Built-in RAG System
Feed your help articles, macros, FAQs, product docs, and website content into our AI. It learns your business and generates accurate, on-brand responses automatically. Included free — competitors charge $100+/month.
Customer: How do I return my electric scooter?
AI Suggested Reply:
Hi! We offer a 14-day return policy for all scooters. To start your return, please visit our Returns Portal at returns.example.com or reply with your order number and I'll process it for you. The scooter must be in original condition with all accessories included.
Sources: Return Policy, Shipping FAQ, Product Care Guide
AI-Native, End to End
From first read to final fix, the AI works the ticket end-to-end — with your team in control of everything that matters.
Opt-in auto-resolution: high-confidence replies send and resolve themselves, 24/7
Learn more →Every message classified by meaning — intent, urgency, risk — within a minute
Learn more →Drafts grounded in your knowledge base and live order data, ready for review
Learn more →AI follows your written procedures and proposes one-click refunds and fixes
Learn more →A return request becomes a policy-checked prepaid label — automatically
Learn more →Auto-detect and two-way translation, on the automation path too
Learn more →Frustrated customers and legal or safety risks flagged on arrival
Learn more →Verified bugs become sandboxed AI fixes — deployed, then verified in production
Learn more →Unified Inbox
Voice, SMS, and email — all in one unified inbox. Powered by enterprise-grade infrastructure.
Powered by Twilio
Inbound and outbound calling with automatic transcription. Every call becomes a searchable ticket.
Powered by Twilio
Two-way SMS conversations that sync to your unified inbox. Meet customers where they are.
Native integration
Connect any email address. Full threading, rich text, and inline images — just like Gmail.
No matter how a customer reaches out — call, text, or email — their entire conversation history lives in one place. AI has full context across all channels.
A complete customer support platform with modern tech and AI built in.
See who's viewing tickets with live presence indicators. No more stepping on toes.
Event-based, time-based, and webhook triggers. Automate anything with visual builder.
Self-service help center with full-text search and article versioning.
Email, SMS, web widget, webhooks, Slack. All in one unified inbox.
Cmd+K command palette. 8+ shortcuts. Built for power users.
Row-level security, audit logs, SOC 2 ready. Your data stays yours.
Real-time dashboards, custom reports, SLA tracking built-in.
Built on Next.js 15 and tRPC. Optimistic updates. Feels instant.
Set response time goals by priority. Track breaches automatically.
No hidden fees. No per-ticket charges. Scales with your team.
Perfect for solo founders
For small teams getting off email
All plans include: AI reply drafts • AI knowledge base • Real-time collaboration • Rich text editor • File attachments
No per-resolution AI fee • No per-ticket charge • 14-day free trial on all paid plans • Cancel anytime
See full pricing, plan limits, and what you are not billed for →
Better features, better price, modern technology.
| Feature | Relay | HubSpot | Pipedrive | Salesforce |
|---|---|---|---|---|
| Starting Price/User | $9/mo | $20/mo | $14/mo (annual) | $25/mo |
| AI Knowledge Base (RAG) | Paid add-on | Paid add-on | ||
| AI Features Included | 8 features | Paid add-on | Paid add-on | |
| Real-Time Collaboration | Limited | Paid add-on | ||
| Setup Time | 2 minutes | 2-3 days | 2-3 days | Weeks |
| Unlimited Tickets | ||||
| Modern Tech Stack | ||||
| Keyboard Shortcuts | 8+ | Limited | Limited | Few |
| Free Tier | 2 users | Limited | ||
| Year 1, 10 users, entry plan | $1,080 | $2,400 | $1,680 | $3,000 |
Competitor prices are each vendor's own published list price for its cheapest paid plan, read from the vendor's rate card in September 2026: $20/seat/mo (Sales Hub Starter, list price), $14/seat/mo (Lite, annual; $24 monthly), $25/user/mo (Starter Suite, monthly or annual). Year-one figures are that rate for 10 seats over 12 months and exclude one-time onboarding fees, which HubSpot and Salesforce charge on their higher tiers.
Trusted by support teams who value speed, intelligence, and simplicity
“The AI features save us 10+ hours per week. Smart replies are scary accurate.”
“Finally, a CRM that doesn't feel like it's from 2010. Real-time collab is game-changing.”
“We switched from Zendesk and cut our costs by 75%. Same features, better UX.”
Contact
Have a question about Relay, need a demo, or want to discuss how AI-powered support can work for your team? Drop us a message and we will get back to you within one business day.