Everything You Need to Deliver Exceptional Support
Relay combines AI intelligence, omnichannel support, sales CRM capabilities, and powerful automation to help your team resolve tickets faster, keep customers happy, and scale without limits.
Start Free TrialAI Reply Suggestions
Draft Perfect Replies in Seconds
Knowledge Base
Self-Service That Actually Works
Workflow Automation
Automate the Repetitive, Focus on the Complex
Macros & Templates
One-Click Responses for Common Questions
Omnichannel Inbox
One Inbox for Every Channel
Embeddable Widget
Support Right Where Customers Need It
SLA Management
Never Miss a Response Deadline
Analytics & Reporting
Data-Driven Support Decisions
Sentiment Analysis
Know How Customers Feel Before You Respond
Shopify Integration
E-Commerce Support with Full Order Context
AI Autopilot
Resolve Tickets Before an Agent Ever Opens Them
AI Triage
Every Message Understood Before Anyone Reads It
AI Playbooks & Actions
Resolution, Not Just Response
Returns & Order Automation
From "I Want to Return This" to a Label in Their Inbox
AI Engineering Escalation
When Support Finds a Bug, an Agent Ships the Fix
Multilingual Support
Support 30 Languages Without Hiring for One
Built for Modern Support Teams
AI-Powered
AI triage understands every message on arrival, AI suggestions draft grounded replies, opt-in Autopilot resolves routine tickets end-to-end, and playbooks turn answers into approved actions.
Automation-First
Workflows, macros, and a built-in Knowledge Base handle repetitive tasks so your team focuses on complex issues.
Data-Driven
Sales activity logging works with Real-time analytics and reporting to give you visibility into team performance and customer satisfaction.
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