Automate the Repetitive, Focus on the Complex
Set up rules that automatically tag, route, prioritize, and respond to tickets. Free your team from manual work so they can focus on customers.
Why Teams Love Workflow Automation
Zero Manual Triage
Tickets are automatically categorized, prioritized, and assigned.
Instant Auto-Responses
Send acknowledgments and set expectations immediately.
Consistent SLA Compliance
Automations ensure no ticket falls through the cracks.
Scale Without Hiring
Handle growing volume with the same team size.
What You Can Do
Trigger-Based Rules
Fire automations based on ticket content, customer data, or time.
Multi-Step Workflows
Chain actions together for complex automation sequences.
Conditional Logic
Use if/then conditions to handle different scenarios.
Time-Based Triggers
Escalate or follow up based on SLA timers.
Common Use Cases
Frequently Asked Questions
How do I create an automation?
Use the visual rule builder to set triggers (when), conditions (if), and actions (then). No coding required.
Can automations conflict with each other?
Relay shows you when rules might conflict and lets you set priority order.
What actions can automations perform?
Tag, assign, prioritize, respond, add notes, notify, update fields, trigger webhooks, and more.
Ready to Try Workflow Automation?
Start your free trial and see how Workflow Automation can transform your support workflow.
No credit card required · 14-day free trial · Cancel anytime