One-Click Responses for Common Questions
Create reusable response templates that insert personalized content with a single click. Combine text, actions, and variables for powerful quick responses.
Why Teams Love Macros & Templates
Instant Responses
Apply complex responses in one click instead of typing from scratch.
Perfect Consistency
Everyone uses the same tested, approved language.
Dynamic Personalization
Variables insert customer names, order info, and more automatically.
Combined Actions
Macros can respond, tag, assign, and close in one action.
What You Can Do
Variable Insertion
Auto-fill customer name, order details, and custom fields.
Rich Formatting
Include links, images, and formatted text.
Action Bundles
Combine responses with tagging, assignment, and status changes.
Keyboard Shortcuts
Apply macros with quick keyboard commands.
Common Use Cases
Frequently Asked Questions
What variables are available?
Customer name, email, company, ticket subject, custom fields, agent name, current date/time, and Shopify order data if connected.
Can macros trigger automations?
Yes, actions performed by macros (like tagging) can trigger automation rules.
How do I organize many macros?
Group macros into categories and use search to find them quickly.
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