One Inbox for Every Channel
Email, chat, SMS, social, and more — all in one unified inbox. Never switch between tools again. See the full conversation history regardless of how customers reach out.
Why Teams Love Omnichannel Inbox
No More Tool Switching
Handle all channels from one interface, one workflow.
Unified Customer View
See all interactions regardless of channel in one timeline.
Consistent Experience
Same SLAs, automations, and quality across every channel.
Channel Flexibility
Customers can start on chat and continue via email seamlessly.
What You Can Do
Email Integration
Connect your support email or use our hosted inboxes.
Live Chat Widget
Embed chat on your website for real-time support.
SMS Support
Send and receive text messages via Twilio.
Social Channels
Connect WhatsApp, Facebook Messenger, and more.
Common Use Cases
Frequently Asked Questions
Do I need separate queues for each channel?
No, all channels flow into the same inbox. You can filter by channel if needed, but the default is unified.
Can customers switch channels mid-conversation?
Yes, the conversation continues seamlessly. Agents see the full history.
How do I prioritize certain channels?
Use automations to set priority based on channel, or configure channel-specific SLAs.
Ready to Try Omnichannel Inbox?
Start your free trial and see how Omnichannel Inbox can transform your support workflow.
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