Integrations Overview
Connect Relay to your existing tools. Integrations bring customer data into your support workflow and enable multi-channel communication.
Available Integrations
Communication Channels
| Integration | Purpose | Status |
|---|---|---|
| Send/receive email support | ✅ Available | |
| Widget | Chat on your website | ✅ Available |
| Slack | Team messaging | ✅ Available |
| SMS | Text message support | ✅ Available |
| WhatsApp Business | ✅ Available | |
| Messenger | Facebook Messenger | ✅ Available |
E-Commerce
| Integration | Purpose | Status |
|---|---|---|
| Shopify | Customer & order data | ✅ Available |
| Stripe | Payment information | ✅ Available |
Migration
| Integration | Purpose | Status |
|---|---|---|
| Zendesk | Import existing data | ✅ Available |
| Freshdesk | Import existing data | ✅ Available |
Integration Benefits
Unified Customer View
See all customer data in one place:
- Order history (Shopify)
- Payment info (Stripe)
- Conversation history (all channels)
Multi-Channel Support
Meet customers where they are:
- Live chat
- SMS
- Social messaging
Streamlined Workflows
Reduce context switching:
- No jumping between tools
- All data in ticket sidebar
- Reply from one interface
Setting Up Integrations
General Process
- Go to Settings → Integrations
- Find the integration you want
- Click Connect
- Authorize access (OAuth)
- Configure settings
- Test the connection
Required Permissions
Each integration requires specific permissions:
- Email: Read/send access
- Shopify: Customer and order read access
- Stripe: Payment read access
- etc.
Managing Integrations
Viewing Status
Go to Settings → Integrations to see:
- Connected integrations
- Connection status (active/error)
- Last sync time
Reconnecting
If an integration disconnects:
- Click on the integration
- Click Reconnect
- Re-authorize if needed
Removing
To disconnect:
- Click on the integration
- Click Disconnect
- Confirm removal
Integration Deep Dives
Communication
E-Commerce
Migration
Troubleshooting
Common Issues
| Issue | Solution |
|---|---|
| Integration won't connect | Check credentials, retry |
| Data not syncing | Check permissions, reconnect |
| Errors in activity log | Review specific error, contact support |
Getting Help
If you're having issues:
- Check the specific integration guide
- Review Troubleshooting
- Contact support