Every Message Understood Before Anyone Reads It
Every inbound message, from every channel, gets a structured AI verdict within about a minute: intent, urgency, risk, language, spam, and whether a reply is owed. Your queue arrives pre-sorted, pre-prioritized, and free of junk.
Why Teams Love AI Triage
A Queue That's Already Sorted
Tickets arrive categorized, routed, and prioritized by what they mean — not by brittle keyword rules you have to maintain.
Risk Surfaced Immediately
Legal threats, safety issues, chargebacks, and frustrated customers are flagged the moment they arrive, not when someone finally reads them.
Spam Never Reaches Agents
High-confidence junk is closed automatically. Borderline cases go to a human, and a junk sender is judged once — not re-litigated on every email.
Attachments Actually Read
Screenshots and photos are analyzed as images, so a "see attached" ticket is understood instead of skipped.
What You Can Do
Semantic Classification
Intent, conversation state, requested outcome, and a reply-needed judgment on every message, with a confidence score.
Risk Detection
Seven risk dimensions — including financial, legal, safety, and customer frustration — evaluated on every inbound message.
Vision on Attachments
The AI reads image attachments as pixels. A verdict is rejected unless every attached image was actually processed.
Confidence-Scored Spam Judgment
Junk closes only at 90%+ confidence. Real customer, supplier, and billing mail is explicitly preserved; grey areas go to your team.
Common Use Cases
Frequently Asked Questions
How is this different from keyword-based triage rules?
Keyword rules match strings; AI triage judges meaning. "Where is my refund" and "still waiting on my money back" route the same way without anyone maintaining a synonym list — and the verdict includes confidence, so automation only acts when it's sure.
Could it mark a real customer as spam?
The design errs the other way. Spam only auto-closes at 90%+ confidence, real customers and suppliers are explicitly protected, borderline mail goes to a human, and any decision can be reversed — which also unblocks that sender going forward.
Does triage slow down ticket creation?
No. The ticket exists immediately; classification runs continuously on roughly a one-minute cadence and enriches the ticket with its verdict.
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