Support 30 Languages Without Hiring for One
Relay detects the customer's language, translates inbound messages so your team and your AI work in one language, and translates replies back at send time. Agents review drafts in their own language; customers read theirs.
Why Teams Love Multilingual Support
One Team, Every Market
Hire for support skill, not language coverage. Any agent can handle any conversation.
Review in Your Language
Drafts are written and reviewed in your working language. Translation happens at send — so you always know exactly what's going out.
Automation Speaks It Too
Translation runs on the automation path — AI autopilot and auto-replies answer in the customer's language, not just the manual composer.
Consistent Answers Everywhere
Because agents and AI both work from one language, your knowledge base and playbooks apply to every market — no per-language copies to maintain.
What You Can Do
Automatic Detection
The customer's language is detected on the first inbound message and remembered on the ticket.
Two-Way Translation
Inbound translates for your team; outbound translates back for the customer, on every reply.
Every Channel
Works across email, the embedded widget, contact forms, and mobile — anywhere a conversation starts.
30 Languages
Coverage across major European, Asian, and Latin American languages, with no per-language setup.
Common Use Cases
Frequently Asked Questions
Do my agents need to speak the customer's language?
No. Inbound messages are translated for your team automatically, and replies are translated back to the customer's language when sent.
Does translation work with AI autopilot?
Yes. Translation runs on the same automation path as everything else, so auto-sent replies reach the customer in their language.
Is there anything to configure per language?
No. Detection and translation are automatic across all 30 supported languages — there are no language packs or per-language settings.
Ready to Try Multilingual Support?
Start your free trial and see how Multilingual Support can transform your support workflow.
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