Sales CRM Comparison
Relay vs Pipedrive
Relay vs Pipedrive: Sales CRM with Built-In Customer Support
Same pipeline simplicity plus a unified help desk
Feature Comparison
| Feature | Relay | Pipedrive |
|---|---|---|
| Starting Price | $19/user/month | $14/user/month |
| Help Desk | Full-featured, built-in | Not available |
| Quotes & Proposals | Included | Not available |
| AI Features | Included in all plans | Limited AI assistant |
| Unified Customer View | Sales + support combined | Sales only |
Why Teams Switch from Pipedrive to Relay
Here's what customers tell us when they migrate from Pipedrive
Built-in help desk eliminates tool switching
Unified view of sales + support for every customer
All features included — no add-on pricing
AI-powered features included in every plan
Quotes and proposals built in, not a paid add-on
Full Feature Breakdown
R
Relay
Sales CRM + Help Desk
$19/user/month
15-minute setup
Sales + support unified
- Deal pipeline with Kanban board
- Lead scoring & qualification
- Activity logging & timeline
- Quotes & proposals
- Two-way email sync
- Meeting scheduler
- Built-in help desk & ticketing
- Sales analytics & forecasting
P
Pipedrive
Simple pipeline CRM that lacks support integration
$14/user/mo
Complex setup
Sales only — no support tools
Pros:
- Intuitive visual pipeline interface
- Easy to learn and adopt
- Good mobile app
- Activity-based selling methodology
Cons:
- No customer support features
- Limited reporting on lower tiers
- Email sync and automation cost extra
- No built-in lead scoring on basic plans
Ready to Make the Switch?
Join teams who've switched from Pipedrive to Relay and manage sales + support in one platform.
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