Comparison Guide
Relay vs Help Scout
Relay vs Help Scout: Same Simplicity, More Intelligence
Add AI superpowers without adding complexity
Feature Comparison
| Feature | Relay | Help Scout |
|---|---|---|
| Starting Price | $19/user/month | $20/user/month |
| AI Summaries | Automatic on every ticket | Not available |
| Reply Suggestions | AI-generated from KB | Saved replies only |
| Sentiment Analysis | Real-time detection | Not available |
| E-commerce | Native Shopify integration | Limited e-commerce support |
Why Teams Switch from Help Scout to Relay
Here's what customers tell us when they migrate from Help Scout
Same simple interface with AI built in
Automatic ticket summaries save time
AI-powered reply suggestions
Sentiment analysis to prioritize urgent issues
Similar price, more capabilities
Full Feature Breakdown
R
Relay
AI-Native Help Desk
$19/user/month
15-minute setup
8 AI features included
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
H
Help Scout
Simple help desk with limited AI
$20/user/month
Complex setup
AI features extra cost
Pros:
- Clean, simple interface
- Good email management
- Beacon widget is nice
- Solid docs/knowledge base
Cons:
- Limited AI capabilities
- No sentiment analysis
- Basic automation only
- Fewer integrations
Ready to Make the Switch?
Join teams who've switched from Help Scout to Relay and are handling support 3x faster with AI.
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