Relay vs Help Scout
Relay vs Help Scout: Same Simplicity, More Intelligence
Add AI superpowers without adding complexity
Feature Comparison
| Feature | Relay | Help Scout |
|---|---|---|
| Starting Price | $9/user/month | $25/user/month ($21 annual) |
| AI Pricing | Included in the seat price | AI Answers billed $0.75 per resolution |
| Free Plan | Free for up to 2 users | Free for up to 5 users, 1 inbox |
| Sentiment Analysis | Real-time detection | Not available |
| E-commerce | Native Shopify integration | Limited e-commerce support |
Why Teams Switch from Help Scout to Relay
Here's what customers tell us when they migrate from Help Scout
$9/user/month against Help Scout Standard at $25/user/month
AI is in the seat price, not $0.75 per resolution on top of it
Automatic ticket summaries save time
Sentiment analysis to prioritize urgent issues
Honest caveat: Help Scout’s free plan covers 5 users to Relay’s 2
Full Feature Breakdown
Relay
AI-Native Help Desk
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
Help Scout
Simple help desk with limited AI
Pros:
- Clean, simple interface
- Good email management
- Free plan covers up to 5 users, 1 inbox and 1 Docs site
- Solid docs/knowledge base
Cons:
- AI Answers bills $0.75 per resolution on top of the seat price
- No sentiment analysis
- Basic automation only
- Fewer integrations
Ready to Make the Switch?
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Still building a shortlist? See the best Help Scout alternatives compared by price and AI, or read why AI pricing models matter.