Comparison Guide
Relay vs Freshdesk
Relay vs Freshdesk: More AI Power, Similar Price
Why settle for basic when you can have intelligent?
Feature Comparison
| Feature | Relay | Freshdesk |
|---|---|---|
| Starting Price | $19/user/month | $15/agent/month (basic) |
| AI Features | 8 AI features included | Freddy AI only on Pro ($49+) |
| Knowledge Base Search | Semantic AI search | Keyword matching |
| E-commerce Integration | Native Shopify sync | Third-party apps required |
| Interface Speed | Modern, fast React app | Can be slow at scale |
Why Teams Switch from Freshdesk to Relay
Here's what customers tell us when they migrate from Freshdesk
AI features on every plan, not just Pro+
More powerful automation capabilities
Semantic search in knowledge base
Modern, faster interface
Better Shopify and e-commerce integrations
Full Feature Breakdown
R
Relay
AI-Native Help Desk
$19/user/month
15-minute setup
8 AI features included
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
F
Freshdesk
Good value but limited AI capabilities
$15/agent/month
Complex setup
AI features extra cost
Pros:
- Affordable pricing
- User-friendly interface
- Free plan available
- Good gamification features
Cons:
- AI features only on expensive plans
- Limited customization options
- Slower feature development
- Knowledge base is basic
Ready to Make the Switch?
Join teams who've switched from Freshdesk to Relay and are handling support 3x faster with AI.
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