Comparison Guide

Relay vs Gorgias

Relay vs Gorgias: E-commerce Support Without Per-Ticket Fees

Scale your support without scaling your bill

Feature Comparison

Feature	Relay	Gorgias
Pricing Model	$9/user, unlimited tickets	Per ticket (adds up fast)
Shopify Integration	Full order/customer sync	Full order/customer sync
AI Features	Included in all plans, no meter	$1.00/resolution monthly ($0.90 annual), billed on top of the ticket
Use Cases	Any industry	E-commerce only
Cost at 1,000 tickets/mo	$9/user flat, unlimited tickets	Pro tier ($360/mo for 2,000) or Basic ($60 for 300) + ~$280 overage

Here's what customers tell us when they migrate from Gorgias

Flat per-user pricing, no ticket limits

Same Shopify integration, predictable costs

AI features included, not add-on

Works for any business, not just e-commerce

No surprise overage charges

AI-Native Help Desk

$9/user/month

15-minute setup

8 AI features included

E-commerce focused but expensive

$10/mo for 50 tickets (Starter, monthly)

Complex setup

AI features extra cost

Ticket-capped tiers climb steeply: $10 (50) to $60 (300) to $360 (2,000) to $900 (5,000) per month
Overage runs $0.32–$0.40 per ticket beyond the cap
An AI-resolved conversation bills twice — once as a ticket, again at $0.90–$1.00 as an AI resolution
Only makes sense for e-commerce

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Still building a shortlist? See the best Gorgias alternatives compared by price and AI, or read why AI pricing models matter.