Comparison Guide
Relay vs Gorgias
Relay vs Gorgias: E-commerce Support Without Per-Ticket Fees
Scale your support without scaling your bill
Feature Comparison
| Feature | Relay | Gorgias |
|---|---|---|
| Pricing Model | $19/user, unlimited tickets | Per ticket (adds up fast) |
| Shopify Integration | Full order/customer sync | Full order/customer sync |
| AI Features | Included in all plans | Automation add-on required |
| Use Cases | Any industry | E-commerce only |
| Cost at 1000 tickets/mo | $19/user flat | $300+ (Basic plan) |
Why Teams Switch from Gorgias to Relay
Here's what customers tell us when they migrate from Gorgias
Flat per-user pricing, no ticket limits
Same Shopify integration, predictable costs
AI features included, not add-on
Works for any business, not just e-commerce
No surprise overage charges
Full Feature Breakdown
R
Relay
AI-Native Help Desk
$19/user/month
15-minute setup
8 AI features included
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
G
Gorgias
E-commerce focused but expensive
$10/month for 50 tickets
Complex setup
AI features extra cost
Pros:
- Excellent Shopify integration
- E-commerce focused features
- Order management in-app
- Good macros system
Cons:
- Expensive at scale (per-ticket)
- Only makes sense for e-commerce
- Limited beyond Shopify use case
- AI features cost extra
Ready to Make the Switch?
Join teams who've switched from Gorgias to Relay and are handling support 3x faster with AI.
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