Comparison Guide
Relay vs Zoho Desk
Relay vs Zoho Desk: Modern AI Help Desk vs Legacy Suite
Purpose-built for support, not an add-on to a CRM
Feature Comparison
| Feature | Relay | Zoho Desk |
|---|---|---|
| Starting Price | $19/user/month | $14/agent/month |
| Interface | Modern React app | Dated, complex |
| AI Capabilities | 8 AI features built-in | Zia (limited) |
| Standalone Value | Full-featured alone | Best with Zoho suite |
| Setup Complexity | 15 minutes | Hours to configure |
Why Teams Switch from Zoho Desk to Relay
Here's what customers tell us when they migrate from Zoho Desk
Modern, intuitive interface
More powerful AI out of the box
Faster setup, less configuration
Works standalone, no ecosystem lock-in
Better mobile experience
Full Feature Breakdown
R
Relay
AI-Native Help Desk
$19/user/month
15-minute setup
8 AI features included
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
Z
Zoho Desk
Part of Zoho suite, best if you use other Zoho products
$14/agent/month
Complex setup
AI features extra cost
Pros:
- Affordable pricing
- Good Zoho ecosystem integration
- Free plan available
- Comprehensive features
Cons:
- Dated interface
- Best with other Zoho products
- Can be overwhelming
- Zia AI is limited
Ready to Make the Switch?
Join teams who've switched from Zoho Desk to Relay and are handling support 3x faster with AI.
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