The Gorgias Alternative Without Per-Ticket Fees
Switch from Gorgias to Relay and keep native Shopify order context — on flat per-seat pricing, so a busy season never blows up your support bill.
Gorgias is great for Shopify, but per-ticket pricing punishes the growth you are working for. Relay keeps the order context and makes the bill predictable.
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The short answer
Relay is an AI-native help desk and the leading Gorgias alternative for teams that want AI included rather than billed as an extra. It bundles AI reply drafts and a free, built-in AI knowledge base into a flat $19/user/month (free for up to 2 users), with no per-resolution or per-ticket meter. The AI drafts replies grounded in your knowledge base and an agent reviews and approves each one before it sends — agent-assist, not unattended auto-resolution.
Why teams switch from Gorgias to Relay
Flat pricing, unlimited tickets
Gorgias bills by resolved-ticket volume, so a viral month or Q4 spike drives overage charges. Relay is $19/user/month flat with unlimited tickets — ticket volume never changes your bill.
Native Shopify order context
You do not give up the workflow you rely on. Relay connects natively to Shopify and surfaces order and customer details inside each conversation, with one-click refunds and shipment tracking.
AI included
On Gorgias, AI and automation are add-ons on top of the ticket cost. Relay includes AI reply drafts and a free AI knowledge base in the seat price — the same content deflects routine order questions through self-service.
Not locked to e-commerce
Gorgias really only makes sense for Shopify. Relay works for any channel and team, so you can standardize support across the whole business, not just the storefront.
What you keep — and what you gain
What you keep
- Native Shopify order and customer context
- One-click refunds and shipment tracking
- Macros and templated replies
- Multichannel conversations
- A help center for self-service
What you gain
- Flat $19/user/month — unlimited tickets
- No per-ticket overage charges
- AI reply drafts included, not an add-on
- A free, built-in AI knowledge base
- Support for non-Shopify channels too
Migrating from Gorgias is straightforward
Most teams are answering tickets in Relay the same day.
- 1
Reconnect Shopify
Authorize Relay’s native Shopify integration in about five minutes; order and customer data appears in the ticket sidebar immediately.
- 2
Bring your macros
Gorgias macros map to Relay macros, so your canned answers and templated workflows carry over.
- 3
Import help content
Your help articles transfer into Relay’s AI knowledge base, powering both self-service deflection and grounded AI reply drafts.
- 4
Go live before your next rush
Because pricing is flat, you can scale into a busy season without watching a per-ticket meter climb.
Gorgias vs Relay at a glance
| Gorgias | Relay | |
|---|---|---|
| Starting price | $10/month for 50 tickets | $19/user/mo |
| Pricing model | Per ticket volume | Flat per-seat, AI included |
| Free plan | No | Free for up to 2 users |
| AI knowledge base | Add-on / separate / limited | Included, free |
Pricing as published, June 2026. Verify current pricing on each vendor's site.
Frequently Asked Questions
Is there a Gorgias alternative that keeps Shopify integration?
Yes — Relay connects natively to Shopify and shows order and customer context inside each conversation, including one-click refunds and shipment tracking, on flat per-seat pricing instead of per-ticket fees.
How much does Gorgias cost versus Relay at high volume?
Gorgias scales with resolved-ticket volume — at ~1,000 tickets/month many stores are in the $300+/month range before AI add-ons. Relay is $19/user/month flat regardless of ticket count, so the gap widens as you grow.
Will switching from Gorgias disrupt my support during a busy season?
No — Relay is designed for a fast, same-day setup, and because pricing is flat, scaling into a peak season does not increase your bill. Macros and help content transfer so agents keep their workflow.
Make the switch from Gorgias
Start free with AI reply drafts and a built-in knowledge base included — no per-resolution fees, no multi-week setup.
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