Help Desk Built for Online Stores
Handle order inquiries, returns, and shipping questions faster with AI-powered support. Native Shopify integration gives agents full customer context.
E-Commerce Support Challenges
High Volume During Sales
Black Friday, flash sales, and holidays create ticket spikes that overwhelm support teams.
Repetitive Order Questions
"Where is my order?" makes up 40%+ of tickets but requires manual lookup every time.
Context Switching
Agents jump between Shopify, email, and other tools to answer simple questions.
Scaling Support Costs
Hiring more agents for peak seasons is expensive and training takes time.
How Relay Helps
AI Handles Repetitive Questions
Smart reply suggestions answer common order status and shipping questions instantly.
AI Reply SuggestionsShopify Data in Every Ticket
See order history, tracking info, and customer lifetime value without leaving Relay.
Shopify IntegrationAutomation for Peak Times
Auto-tag, route, and respond to tickets based on order status or customer type.
Workflow AutomationSelf-Service Knowledge Base
Deflect tickets with an AI-powered help center that finds answers for customers.
Knowledge BaseCommon E-Commerce Use Cases
Ready to Transform Your E-Commerce Support?
Join DTC brands who deliver exceptional support with Relay.
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