Shopify + Relay
Full customer and order context in every ticket
Connect your Shopify store to Relay for seamless e-commerce support. See customer orders, track shipments, and process refunds without leaving your help desk.
What You Can Do
Get Started in 5 minutes
Connect Shopify to Relay with these simple steps
Connect Your Store
Click "Add Shopify" in Integrations and authorize Relay to access your Shopify store via OAuth.
Configure Sync Settings
Choose which customer data to sync and set up automatic ticket creation for new orders if desired.
Start Supporting
Customer and order data will appear automatically in the ticket sidebar when handling support requests.
Why Connect Shopify?
Faster Resolution
No more asking customers for order numbers. See everything you need in the ticket sidebar.
Personalized Support
Know your customer's purchase history, lifetime value, and preferences before responding.
Reduced Context Switching
Process refunds and check order status without leaving Relay.
Perfect For
Frequently Asked Questions
How often does customer data sync?
Customer data syncs in real-time via webhooks. Any new order or customer update in Shopify is reflected in Relay within seconds.
Can I process refunds directly from Relay?
Yes! With the appropriate Shopify permissions, you can process full or partial refunds directly from the ticket sidebar.
Does this work with Shopify Plus?
Absolutely. Our Shopify integration works with all Shopify plans including Shopify Plus.
Ready to Connect Shopify?
Set up in 5 minutes and start delivering better support today.
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