Email + Relay
Turn your inbox into a powerful help desk
Connect any email address to Relay and automatically convert emails into trackable support tickets. Support multiple addresses, custom domains, and smart routing.
What You Can Do
Get Started in 10 minutes
Connect Email to Relay with these simple steps
Add Email Channel
Navigate to Integrations > Email and click "Add Email Channel".
Enter IMAP/SMTP Details
Provide your email server credentials. We support Gmail, Outlook, and any IMAP-compatible provider.
Configure Routing
Set up rules for how incoming emails should be assigned and tagged.
Why Connect Email?
Keep Your Email Address
Use your existing support@company.com address. No need to change what customers know.
Never Miss a Message
Every email becomes a tracked ticket with SLA monitoring and assignment.
Team Collaboration
Multiple agents can handle emails without collision detection issues.
Perfect For
Frequently Asked Questions
Can I use my existing email address?
Yes! Connect any email address via IMAP/SMTP. Your customers can keep emailing the same address they always have.
What email providers do you support?
We support any email provider that offers IMAP/SMTP access, including Gmail, Outlook, Yahoo, and custom mail servers.
Are email attachments supported?
Yes, all email attachments are automatically preserved and attached to the corresponding ticket.
Ready to Connect Email?
Set up in 10 minutes and start delivering better support today.
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