Slack + Relay
Support your team where they already work
Create tickets directly from Slack messages. Get notifications, collaborate on issues, and resolve support requests without leaving your workspace.
What You Can Do
Get Started in 3 minutes
Connect Slack to Relay with these simple steps
Install Slack App
Click "Add to Slack" and authorize Relay in your Slack workspace.
Configure Channels
Choose which channels should create tickets and where notifications should go.
Set Up Commands
Use /relay commands to create and manage tickets directly in Slack.
Why Connect Slack?
Meet Users Where They Are
Let your team report issues in Slack without learning a new tool.
Faster Response Times
Get instant notifications in Slack when tickets need attention.
Better Collaboration
Discuss tickets in threads without cluttering the main help desk.
Perfect For
Frequently Asked Questions
Can customers create tickets from Slack?
Yes! If you have shared Slack channels with customers (Slack Connect), they can create tickets by using the /relay command or emoji reactions.
Do I need a paid Slack plan?
Our Slack integration works with both free and paid Slack plans.
Can I reply to tickets from Slack?
Yes, you can add replies and internal notes to tickets directly from Slack threads.
Ready to Connect Slack?
Set up in 3 minutes and start delivering better support today.
No credit card required · 14-day free trial · Cancel anytime