Integration

WhatsApp Business + Relay

Support billions of WhatsApp users

Connect WhatsApp Business API to handle customer conversations at scale. Rich messaging, templates, and automation for global customer support.

Setup time: 15 minutes
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What You Can Do

WhatsApp Business API integration
Rich message formatting
Template messages for outbound
Media message support
Quick reply buttons
Session and template messaging
Read receipts tracking
Multi-agent support

Get Started in 15 minutes

Connect WhatsApp Business to Relay with these simple steps

1

Set Up WhatsApp Business

You'll need a WhatsApp Business API account through a BSP (Business Solution Provider) like Twilio or MessageBird.

2

Connect to Relay

Enter your WhatsApp Business API credentials and webhook configuration.

3

Configure Templates

Set up approved message templates for outbound notifications.

Why Connect WhatsApp Business?

Global Reach

WhatsApp has 2+ billion users worldwide. Reach customers on their favorite messaging app.

Rich Interactions

Send images, documents, and interactive buttons for better customer experience.

Professional Support

Manage WhatsApp conversations with the same tools as your other support channels.

Perfect For

Global customer support
E-commerce order updates
Appointment confirmations
International customer base

Frequently Asked Questions

Do I need WhatsApp Business API access?

Yes, you'll need WhatsApp Business API access through an official BSP. We support Twilio and MessageBird integrations.

What about the 24-hour messaging window?

We help you manage the 24-hour session window with template message fallbacks for conversations that exceed the limit.

Can I use my existing WhatsApp Business number?

Yes, if you already have WhatsApp Business API set up, you can connect your existing number to Relay.

Ready to Connect WhatsApp Business?

Set up in 15 minutes and start delivering better support today.

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