Customer Support Built for SaaS Teams
Resolve technical questions faster and deflect the repetitive ones. Relay gives SaaS teams an AI knowledge base, grounded reply drafts, and an omnichannel inbox at a flat per-seat price.
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The short answer
SaaS support succeeds when the knowledge base does the repetitive work and agents are freed for the technical questions. Relay provides a free, built-in AI knowledge base that deflects common how-to and account questions, AI reply drafts grounded in your docs (reviewed by an agent), and an omnichannel inbox (email, chat, Slack) — all at a flat $19/user/month with no per-resolution AI fee.
Technical questions need experts; routine ones drown them
SaaS support is a mix of genuinely technical issues that need a knowledgeable agent and a long tail of repetitive how-to, billing, and account questions. When the routine questions flood the queue, your best agents spend their day on FAQs instead of the hard problems. The answer is strong self-service plus grounded AI assist, so expertise goes where it is actually needed.
How Relay gets it done
Deflect how-to and account questions
A free AI knowledge base lets users self-serve against your docs and FAQs, resolving routine questions without a ticket and keeping agents focused on real issues.
Free AI knowledge baseGround AI replies in your documentation
Relay drafts replies from your help content and past conversations, so even complex answers start from your own accurate documentation. The agent reviews and approves before sending.
AI reply suggestionsMeet users on every channel
Handle email, live chat, an in-app widget, and Slack in one inbox — including shared Slack channels with B2B customers — without juggling tools.
Omnichannel inboxPrioritize with sentiment and SLAs
Sentiment analysis and priority prediction surface frustrated or urgent customers, while SLA tracking keeps response times accountable as you scale.
Sentiment analysisHow it works in Relay
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Import your product docs and FAQs into the AI knowledge base.
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Embed the widget and publish self-service so users resolve routine questions themselves.
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Connect email, chat, and Slack into one inbox for the tickets that need an agent.
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Let AI draft replies grounded in your docs — agents review and send.
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Use sentiment and SLA tracking to prioritize the issues that matter most.
Frequently Asked Questions
Is Relay a good help desk for SaaS support?
Yes. Relay is AI-native and built around a knowledge base, which suits SaaS teams that have a lot of documentation and a mix of routine and technical questions. It includes AI reply drafts, an omnichannel inbox, and sentiment analysis at $19/user/month.
Can customers reach support inside our app?
Yes. Relay offers an embeddable widget with knowledge-base search and ticket submission, plus live chat, so users can get help without leaving your product. Shared Slack channels are also supported for B2B customers.
How does AI handle technical questions accurately?
Relay grounds its reply drafts in your own documentation and past conversations rather than generating freeform answers, and an agent reviews and approves every draft before it sends — so technical answers stay accurate and on-brand.
Support your SaaS users smarter
Start free — AI reply drafts, an AI knowledge base, and an omnichannel inbox, included at $19/user/month.
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