Handle E-commerce Order Support in One Inbox
Answer "where is my order?" in seconds. Relay brings Shopify and Amazon order context into every conversation, with AI reply drafts and a free knowledge base — on flat per-seat pricing.
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The short answer
E-commerce order support is fastest when order context lives next to the conversation. Relay syncs Shopify and Amazon order, customer, and return details into the ticket sidebar, drafts AI replies grounded in your help content (an agent approves them), and deflects routine "where is my order?" questions through a free knowledge base — all at a flat $19/user/month with unlimited tickets, so a seasonal spike never inflates your bill.
Order questions are repetitive — and your bill spikes when sales do
Most e-commerce tickets are variations of the same few questions: order status, shipping, returns, refunds. Answering them means hunting through Shopify or Seller Central for context, and per-ticket pricing tools punish you exactly when a promotion or Q4 rush drives volume. The fix is order context in the inbox, self-service for the repeat questions, and pricing that does not move with ticket count.
How Relay gets it done
Shopify order context in every ticket
See orders, shipment status, lifetime value, and process refunds without leaving the conversation. Native Shopify sync means agents stop asking customers for order numbers.
Shopify integrationAmazon buyer-seller messages, unified
Connect Amazon Seller Central so buyer-seller messages and order context arrive in the same inbox as Shopify and email — one workflow across marketplaces.
Amazon integrationDeflect "where is my order?" with a free KB
A self-service knowledge base answers routine order, shipping, and return questions around the clock, cutting the volume that ever reaches an agent.
Free AI knowledge baseAI reply drafts for fast, consistent answers
Relay drafts replies grounded in your policies and past conversations; the agent reviews and sends. Routine refund and shipping replies go out in seconds.
AI reply suggestionsHow it works in Relay
- 1
Connect Shopify (and Amazon, if you sell there) so order context syncs into tickets.
- 2
Import your shipping, returns, and refund policies into the knowledge base.
- 3
Publish self-service so routine order questions deflect before they reach an agent.
- 4
Let AI draft grounded replies for the order questions that do come in — agents approve and send.
- 5
Scale into peak season on flat per-seat pricing, with no per-ticket overages.
Frequently Asked Questions
Does Relay show Shopify order details inside the ticket?
Yes. Relay connects natively to Shopify and surfaces order history, shipment status, customer lifetime value, and one-click refunds in the ticket sidebar, so agents answer order questions without switching tabs.
Can I support Amazon and Shopify in the same place?
Yes. Relay syncs Amazon Seller Central buyer-seller messages and order context into the same unified inbox as Shopify and email, so your team uses one workflow across marketplaces.
How does Relay pricing handle a Q4 sales spike?
Relay is $19/user/month flat with unlimited tickets, so a holiday traffic spike costs nothing extra — unlike per-ticket pricing, where your support bill rises with order volume.
Answer order questions in seconds
Start free — Shopify and Amazon context, AI reply drafts, and a knowledge base, all on flat per-seat pricing.
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