Dialpad + Relay
Bring phone support into your help desk
Connect Dialpad to Relay so calls and voicemails surface alongside your other channels. Match callers to their customer record and keep phone support in the same trackable inbox.
What You Can Do
Get Started in 10 minutes
Connect Dialpad to Relay with these simple steps
Connect Dialpad
Set up the Dialpad connection so call events and voicemails flow into Relay.
Match Callers
Relay identifies callers by their phone number and links them to the right customer record, surfacing context on the call.
Follow Up From One Inbox
Phone interactions and voicemails appear as tickets so agents can follow up with macros and AI-drafted replies.
Why Connect Dialpad?
Voice and Digital in One Place
Keep phone support in the same inbox as email, chat, and messaging instead of a separate phone tool.
Know Who's Calling
Relay matches the caller to their customer record and order/context history, so agents are prepared before they answer.
Nothing Gets Lost
Voicemails and call follow-ups become tracked tickets with assignment and SLA monitoring.
Perfect For
Frequently Asked Questions
How does Relay identify callers?
Relay matches the caller's phone number (in E.164 format) to your stored customer records, surfacing their context and history on the call.
Are voicemails captured?
Yes. Voicemails surface in Relay as tickets so your team can follow up and track them like any other conversation.
Can phone tickets use macros and AI drafts?
Yes. Follow-up replies on phone tickets work like any other channel — agents can use macros and AI-drafted replies grounded in your knowledge base.
Ready to Connect Dialpad?
Set up in 10 minutes and start delivering better support today.
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