Facebook Messenger + Relay
Turn Facebook Messenger conversations into tracked tickets
Connect your Facebook Page to Relay and handle Messenger conversations alongside email, chat, and SMS. Every message becomes a tracked ticket with full customer context.
What You Can Do
Get Started in 10 minutes
Connect Facebook Messenger to Relay with these simple steps
Connect Your Facebook Page
In Integrations, choose Messenger and authorize Relay to manage messages for your Facebook Page via OAuth.
Confirm the Webhook
Relay subscribes to your Page's messaging events so new Messenger conversations arrive as tickets automatically.
Start Replying
Messenger conversations land in your unified inbox. Agents reply with AI drafts, macros, and full context — and send straight back to Messenger.
Why Connect Facebook Messenger?
One Inbox for Every Channel
Handle Messenger next to email, live chat, SMS, and WhatsApp instead of switching between Facebook and your help desk.
Faster, Grounded Replies
Relay drafts replies from your knowledge base and past conversations; your agent reviews and approves each one before it sends.
Nothing Slips Through
Every Messenger conversation becomes a tracked ticket with assignment, SLA monitoring, and reporting.
Perfect For
Frequently Asked Questions
Do I need a Facebook Business Page?
Yes. Relay connects to a Facebook Page (not a personal profile) and manages that Page's Messenger conversations via the official Messenger Platform.
Are AI reply drafts available on Messenger tickets?
Yes. Messenger conversations work like any other channel in Relay — the AI drafts replies grounded in your knowledge base, and your agent reviews and approves before sending.
Does Messenger's messaging window apply?
Facebook's standard messaging policies apply to outbound messages. Relay surfaces conversations as tickets so your team can respond within the allowed window.
Ready to Connect Facebook Messenger?
Set up in 10 minutes and start delivering better support today.
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